Most people are uncomfortable with conflict, but if your workplace has more than one employee then situations for conflict will arise. By changing your perception from conflict as war to conflict as a window of opportunity you will be able to handle tough situations with professionalism and confidence. This course is designed to help participants gain a new understanding of and appreciation for conflict. It teaches how to use the conflict management style that will result in the greatest opportunities for growth.
The course is designed as a four hour, interactive training and utilizes the Thomas-Kilmann Conflict Mode Instrument.
Upon completing this course, participants will be able to:
Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or pjnurrenbe@usi.edu, for a needs assessment to see how our programs can meet the training needs of your company or organization.
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