In high-functioning teams, each person takes responsibility and is accountable for his or her actions and the impact they may have on the team. This six hour training will focus on three types of accountability-personal accountability, holding others accountable and creating team accountability.
Developing Personal Accountability (3 hours)
This session focuses on the principle that workplace accountability has to begin with the leader who sets the example. Therefore, developing personal accountability is the key to creating a culture of accountability. This session focuses on what accountability is, the barriers to accountability, and the steps to personal accountability. This session uses a model described in the book The Oz Principle.
Holding Others Accountable (2.5 hours) and Creating Team Accountability (.5 hours)
This session builds on Session One and focuses on how a leader communicates expectations, holds conversations, and provides follow-up. Participants will consider their own Accountability Style, learn how to define and communicate expectations, how to monitor outcomes, and how to effectively hold a conversation when there are gaps in what is expected and what is observed. In addition, there will be guidance as to how to create a workplace culture where peers hold one another accountable. This session will use videos and role plays to assist participants in learning how to effectively hold these conversations. This session uses the books How Did that Happen?, Crucial Accountability, and The Five Dysfunctions of a Team as resources.
Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or pjnurrenbe@usi.edu, for a needs assessment to see how our programs can meet the training needs of your company or organization.
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