This certificate is intended for prospective, new or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following topics are explored:
Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers
Resolving Conflict
• Healthy versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role
Effective Communication Skills
• Interpersonal relationship skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement
Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships
Crucial Conversations
• Speak persuasively, not abrasively, no matter the topic
• Make it safe for others to share their honest opinions
• Gain control of their own emotional responses
• How to disagree without being disagreeable
The program can be customized to fit your organization’s specific needs, and taught as either a 12 or 15-hour course. The 12-hour course is your choice of four modules and the 15-hour course includes all five modules.
Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or pjnurrenbe@usi.edu, for a needs assessment to see how our programs can meet the training needs of your company or organization.
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