Incognito

Outlook Web email (OWA) - In Private Browsing - the FIX by browser

INTERNET EXPLORER     

1. Top Left hand-side, click “Tools”
   If you don’t see “Tools” Press Alt to make the menu bar appear then click “Tools”
2. Drop down menu will appear, Click “InPrivate Browsing” (2^nd from top)
3. In the new browser window you can open your WEB based mail to read your email.
   

FIREFOX   

1. Top Left hand-side, Click “File”
    If you don’t see “FILE” Press Alt to make the menu bar appear then click “FILE”
2. From the Drop down menu choose NEW PRIVATE WINDOW
3. In the new browser window you can open your WEB based mail to read your email.
   
   
   

CHROME    

1. Top right-hand side, click the button with 3 horizontal lines
2. Drop down menu will appear
3. Click “New Incognito Window” (3^rd from top)
4. In the new browser window you can open your WEB based mail to read your email.

SAFARI  

1. Click Safari on toolbar
2. Then click Private Browsing
3. In the new browser window you can open your WEB based mail to read your email.
   

IF you try the suggestion fix of “in-private browsing”, and that does not seem to fix the problem.  We have one more step for you to try.  You should clear your Browser history, then use In-Private Browsing.

Instructions on how to clear your browser history can be found at this link.